Start a conversation

What is your return policy?

For Trial orders (your first order), as per our guarantee, in the unlikely event that you find Dr. Jones' Ultimate Canine Health Formula unsatisfactory, we will refund 100% of your order including any shipping fees. You do not need to return your trial jar to us in order to receive a refund. 

If you are requesting a refund on a renewal order (on an autoship plan or otherwise), or for returns of the Economy size jar, the jar must be unopenedand returned to us before we can issue a refund. 

* For all non-trial returns, we will issue a refund for the cost of the supplement only, less all shipping and handling fees. An additional 15% restocking fee will be applied as well.
Be sure your original Shipment ID is on the box. Ship your return to the address on the return label on the box you received: 

Four Paws Online Ltd.
c/o Atlast FulFillment
22100 E 26th Ave #100
Aurora CO 80019 
Choose files or drag and drop files
Was this article helpful?
  1. Jonathan [Support : Dr. Andrew Jones and Four Paws Online Ltd]

  2. Posted
  3. Updated